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Refund Policy


We want our customers to be happy and will refund if the request is within reason. All refunds are subjected to Esseplore's discretion.


To start a refund, you can contact us at wecare@esseplore.com

You can always contact us for any refund question at wecare@esseplore.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if any of your items are damaged or if you receive the wrong one, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
We do not accept returns of gift cards or of food that has been eaten.


Exchanges
No exchanges allowed.


Refunds
We will notify you once we receive your request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too